case studies

all too many people suffer in silence, thank you to the people below for detailing their stories

IN THE SPACE of one hour, my entire digital life was destroyed. First my Google account was taken over, then deleted. Next my Twitter account was compromised, and used as a platform to broadcast racist and homophobic messages. And worst of all, my AppleID account was broken into, and my hackers used it to remotely erase all of the data on my iPhone, iPad, and MacBook.

In many ways, this was all my fault. My accounts were daisy-chained together. Getting into Amazon let my hackers get into my Apple ID account, which helped them get into Gmail, which gave them access to Twitter.

Once you have gone through the recovery protocol, what is a person supposed to do to get Google’s attention? They don’t have customer service, yet I’m paying for storage. They don’t have a reasonable system for navigating this kind of problem and they don’t have a sensible appeals process. 

My mom got her Facebook account back. Shortly after tweeting this article at the @fbsecurity account, Facebook security personnel reached out to me and, after an investigation of the account and some back-and-forth, reset the account (and we immediately set up 2FA).


I am relieved, and overjoyed that my mom’s memories and pandemic social life have been restored to her – but I’m still frustrated at the lengths it took to restore her account. Most people don’t have this platform to make a plea to Facebook nor have their tweets noticed by Facebook personnel; 

Yes, I want my channel back. But I want a meeting at Youtube. With REAL HUMANS. With the “people” who run the support team & *personally* investigate hijacked channels. Because it is a broken system and it needs to be changed. I know this is a long shot, but this has been happening for far too long, too far too many creators. 

There’s no way that Youtube has coded & built software to pickup on less than 10 seconds of skewed pitch copyrighted song, yet they’re still unable to accurately verify a compromised channel. This needs to change.

I recently received an email from Uber Eats telling me I’d made a £40 takeaway food order and that my PayPal account had been charged. The only problem is … it wasn’t me.

It soon emerged that my Uber account had been hacked and, to make matters worse, the hackers had managed to set up two-step verification using their own mobile number. I was therefore no longer able to access my account, or shut it down.

Marco watched everything he’d built burn starting on November 2 when he replied to an email looking to advertise on his channel. It seemed like a real company and a standard offer for a channel of his size, but when he clicked a link for the product, an installer buried itself on his computer.

people hacked into our google account. they changed the password and the phone number where our 2FA codes were sent. They then accessed our YouTube account and turned off all our videos and replaced them with their own videos about bitcoin investments.