/rɪˈkʌvərəbɪləti/ noun
the ability to recover or be recovered
example: our mission is to improve the recoverability of all online accounts

the state of the account recovery industry was set up to shine a light on one of the most challenging problems facing the internet – that of account recovery. For too long, the industry focus has been on improving the user experience of signup and login at the expense of the account recovery experience. This has made for too many horror stories.

We need a shift in thinking to construct a solid foundation with strong account recovery, upon which we can build a more secure and reliable internet for everyone. Join us on our mission.

100 m+
accounts lost per month

there is an unneccessary amount of account loss and takeover occurring every month

1 tn
online accounts by 2025

the train is not slowing down. by 2025 the majority of users will have experienced account loss

$ 70
avg. cost to recover an account

service providers are unable to efficiently handle the number of account recovery requests

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the in-depth guide to account recovery and long term retention - coming october 2021

articles and presentations from industry experts around the world discussing account recovery issues and opportunites

all too many people suffer in silence, however this is an example of just some of the horror stories related to account takeover

international events for our community and partners to share ideas, projects, and solutions for a more recoverable internet

a round-up of all things account recovery, with additional analysis and commentary from the recoverability community

Industry partners

promoting recoverability across the internet

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